Users of Apple’s Vision Pro cutting-edge headset have found themselves in a puzzling predicament: their front glass is inexplicably cracking, leaving them scratching their heads and potentially facing hefty repair bills. Despite shelling out a significant sum for this top-of-the-line device, many are now grappling with unforeseen damage.
Highlights for Apple’s Vision Pro:
1. Apple’s Vision Pro headset users are experiencing unexplained cracks in the front glass.
2. Repair costs can reach $800, adding financial strain for affected users.
3. Speculation surrounds the cause, from manufacturing defects to design flaws or overheating issues.
4.Users are seeking clarity and assistance from Apple, underscoring concerns about reliability and support.
People started noticing strange cracks in the headset not long after it was released. They went online, like on Reddit, to talk about what happened. What’s particularly confounding is that these cracks appear without any apparent cause—no drops, mishandling, or abuse reported by the owners. It’s as if the glass is deciding to fracture entirely on its own.
Owners are worried about what’s going on. They spent a lot on the Vision Pro, so they expect it to be top-notch.The thought of having to foot the bill for repairs due to issues beyond their control is understandably unsettling for many.
Apple hasn’t given a clear reason or official statement about why these cracks happen or how they’ll fix it. This just makes people who have the problem even more frustrated. They’re worried they’ll have to pay to get it fixed.
People are guessing about what’s causing these strange cracks. Some think it could be a problem when the headsets were made because the cracks look the same on different units. Others posit potential design flaws or overheating issues as possible culprits, though nothing conclusive has emerged thus far.
The cost of repair further compounds the problem for users. With repair fees reaching as high as $800 without AppleCare coverage, many find themselves facing a significant expense for an issue they believe should be covered under warranty. Even with AppleCare, the $300 deductible is no small sum, leaving users grappling with unexpected financial strain.
Attempts to seek recourse from Apple haven’t always been fruitful for affected users. Some have reported being initially denied replacements or facing delays in getting their devices serviced. People are upset because the company isn’t admitting that the cracks are their fault. This makes it even harder for people who need help from the company.
Despite the relatively small number of reported cases thus far, the impact on affected users is significant. From unexpected cracks appearing overnight to concerns about the device’s longevity and reliability, the situation has cast a shadow over the otherwise innovative Vision Pro headset.
Skimming Reddit & MacRumors I found 7 posts with pics showing the same Vision Pro hairline crack (aka Crack Gate) forming near the bridge of the device. Most of the posts are from the past 48-72 hours, though one (u/Wohinbistdu on Reddit) was posted 18 days ago. pic.twitter.com/OXOayDnrc6
— Basic Apple Guy (@BasicAppleGuy) February 23, 2024
While people are waiting for Apple to explain and fix the problem, the story of Apple’s Vision Pro crack is a warning to someone who’s thinking of buying fancy new technology. Although new gadgets may look exciting, there are problems, such as why it’s important to do your homework before spending more money.
For now, people with the problem should track what’s happening and ask for answers from Apple. If enough people talk, Apple has the possibility of doing something to fix the problem and help people deal with broken glasses, and no answer.
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